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SPECIAL OFFER: FREE SHIPPING ON ALL ORDERS OVER €40 (REP. OF IRELAND) NI AND UK OVER €50

FAQ's

  • What payment methods do you accept?
  • When will payment be taken from my account?
  • How can I tell if my order has been placed?
  • What happens when I place order?
  • Can I add to an existing order?
  • Can I cancel/edit my order after it has been placed?
  • Can I cancel my order?
  • How long will delivery take?
  • How can I tell if my order has been dispatched yet?
  • Can I track my order?
  • What is contactless delivery?
  • I missed my delivery
  • I'VE RECEIVED A FAULTY ITEM
  • Can I return items?
  • When will I receive my refund?
  • How long does a refund take to return to my bank account/payment method?
  • CARE FOR YOUR PRODUCTS
  • GIFT VOUCHERS
  • Redeeming Gift Vouchers
  • DO YOU TEST ON ANIMALS
  • Are your products Vegan Friendly?

We accept all major credit cards, PayPal and Revolut.

Payment will be taken immediately.

You will receive an email confirming your order with a unique order number.  Make sure your email is correct. 

Firstly, thanks so much for your order! We appreciate your business and can’t wait for you to receive and use your new products!

Your order will be packed up and prepared with our wonderful fulfilment warehouse partner Autofulfil.

Unfortunately with high volume this isn’t possible.

Always check if your address, phone number and email are correct when placing the order.

Email us at myorder@upcosmetics.com asap if you notice you've made any typo/error with delivery address/email or phone number.  

Please email us at myorder@upcosmetics.com

We’ll do our best to catch your order before dispatch. If dispatched, you can email us to arrange a return. 

During peak season delivery will take longer than normal.

Please allow up to 7 working days for delivery  in the Republic of Ireland.

Please allow up to 10 working days for delivery to the UK.

Please allow up to 21 days for International deliveries.

You will receive an email confirming that your order has left our warehouse.

You will receive a tracking number in your dispatch email. 

You can follow this link or login to your store account and check for updates. International orders are sent by An Post Prioirty with no tracking.

Your order will be delivered with the least possible contact during Covid restrictions. Delivery Services generally operate Monday-Friday, 9-5pm.

You can use your tracking number to contact the courier/postal company and trace where your parcel is.

If your package looks visibly damaged on delivery, please ask the delivering person to mark "customer reported damaged" and refuse the parcel

DAMAGE UPON OPENING

Please notify us within 48 hours of receipt should you notice damage. We cannot accept return of faulty goods after this period of time.

You can return sealed, unopened, unused items within 28 days by emailing returns@upcosmetics.com. Goods must be in their original outer boxes and wrapped carefully.

Please note:

Goods must be sealed, unopened and unsampled. All returns are subject to quality control inspection using a UV scanner.

Please allow 5 -7 working days for returns to be approved and processed after hygiene inspections.

Once goods are inspected and verified unopened, untouched, undamaged, and fit for resale, your refund will be processed to the original method of purchase.

Refunds to PayPal are immediate. The refund amount will credit to your PayPal account.

Time to return to your bank account may take up to 7 working days depending on your bank. 

Your make up will always experience some wear and tear so it's a good idea to be mindful when you use and store your products.

Make sure they placed on a flat surface and away from any corners or edges that could risk your product dropping and breaking. Powders will break when banged or dropped so it's important to protect them and store properly.

We cannot be responsible for wear and tear of your product once it's in your possession.

You can purchase a digital gift voucher on our website (various values available).

At checkout can enter your gift card number in the voucher/discount box.

UP Cosmetics is a cruelty free brand. We do not test or use ingredients that have been tested on animals.

Click here to shop our Vegan Friendly collection

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